What's included each month
"Maintenance" can mean anything from a real monthly check to an invoice and silence. Here is exactly what Website Maintenance covers for an existing site:
| Item | What it means for you |
|---|---|
| Monitoring | Someone is watching whether the site is up, so an outage doesn't go unnoticed for days. |
| Monthly updates | The site's software is kept current, which matters most for sites that use a content system or plugins. |
| Off-host backup | A copy of the site is kept away from the hosting account, so one failure doesn't take everything. |
| Form test | Your contact or quote form is tested each month, so quote requests keep reaching your inbox. |
| Edits | Up to 60 minutes of content changes a month, such as new hours, prices, photos or a service update. |
Our guide what a monthly care plan should include lists the questions to ask any provider, including us.
Which plan fits
| Your situation | Plan |
|---|---|
| You have a site you're happy with and want it looked after | Website Maintenance, $249/month, no minimum term |
| Your site needs rebuilding first | Website Starter or Pro. Hosting and monthly edits are already part of those monthly plans. See website redesign. |
| We built your site on a one-time launch offer | The one-time price includes 30 days of post-launch support. After that, hosting and updates continue under Website Maintenance at $249/month. |
All amounts are in USD before applicable tax.
What isn't included
- Redesigns and new sections. Larger work is quoted in writing first at $125/hour, or handled as a redesign.
- Ranking, traffic or lead promises. Maintenance keeps the site working. It doesn't guarantee business results.
- Your domain and email accounts. These stay in your name and on your own accounts. See who owns your domain.
- Emergency, round-the-clock response. We don't promise a response time we haven't agreed in writing.
Getting started
- Tell us about the site. Send the address, where it's hosted and what it's built with.
- We check it first. We look at access, the platform and anything already broken, and tell you plainly if a fix or redesign should come first.
- Choose the plan. Pay online or ask for an invoice.
- Monthly care begins. Send edits by email. Billing continues month to month until you cancel.
Before you start, the hosting, SSL and backups questions are worth a read.
Questions
How much does Website Maintenance cost?
$249 a month in USD, before applicable tax. It includes monitoring, monthly updates, an off-host backup, a monthly form test and up to 60 minutes of edits a month.
Is there a minimum term?
No. Website Maintenance has no minimum term and you can cancel anytime. Cancellation takes effect at the end of your current billing period, and there are no refunds or credits for partial months. See the Refund Policy for the exact wording.
Can you maintain a site you didn't build?
Yes, Website Maintenance is for an existing site. We check the platform, hosting and access first and tell you if anything should be fixed before monthly care starts.
What if I need more than 60 minutes of edits?
The plan includes up to 60 minutes of edits a month. If you need more in a month, extra work is $125/hour and is quoted in writing before it starts.
Do I need a care plan if my site rarely changes?
Even a simple site needs its hosting, SSL, backups and forms checked. A form that silently stops sending can cost you quote requests long before anyone notices.
Next step
Keep the site you have working.
Send us your website address and what you'd like looked after. We'll reply within 1 business day.
Prefer email? Write to sales@mendrev.com. Need a rebuild instead? See website redesign.