The core of a real care plan
| Item | What it means | How you'd know it's done |
|---|---|---|
| Hosting | The site is served reliably | It's up; you know who hosts it |
| SSL | HTTPS certificate valid and renewed | No browser warnings |
| Uptime monitoring | Someone is alerted when the site goes down | Ask what happened at the last outage |
| Backups | Regular copies of files and data, stored separately | Ask when the last restore test was |
| Updates | Software, plugins and themes kept current (for CMS sites) | Update log or report |
| Form test | Contact and quote forms tested regularly | Test result in a report |
| Edits | A set amount of content changes per month | Requests handled within agreed time |
| Renewal reminders | Domain and services don't lapse | Reminders before expiry |
Questions to ask before you sign
- What exactly is included each month, and what costs extra? Get the hourly rate for out-of-scope work in writing.
- How many edits, and how quickly are they done?
- How are backups made, where are they stored, and have you tested restoring one?
- What happens when the site goes down? Who is alerted, and how fast do you respond?
- Do I get a monthly report?
- Who owns the domain, the content and the files? See domain ownership.
- What's the minimum term, and what do I receive if I cancel?
- Who has access to my hosting and accounts?
Signs a care plan isn't being done
- Forms that stopped working weeks ago and nobody noticed — see contact form not sending.
- Expired SSL warnings.
- An outdated phone number or hours after you asked for a change.
- No answer when you ask about the last backup.
MendRev's published plan, for comparison
These are the published terms on Website Solutions, in USD before applicable tax:
- Website Maintenance is $249/month for a site you already have: monitoring, a monthly form test, backups and up to 60 minutes of edits.
- Monthly Website Starter and Pro plans include hosting and monthly edits (up to 60 minutes on Starter, up to 2 hours on Pro), and have a 6-month minimum under the published Terms.
- Work outside a plan is $125/hour, quoted in writing before it starts.
- One-time launch offers include 30 days of post-launch support; after that, hosting and updates need Website Maintenance.
Check the current website pricing and Terms for the latest details before deciding. Other providers structure care differently; compare what's included, not just the monthly figure.
Questions
Do I need a care plan if my site rarely changes?
Even static sites need hosting, SSL renewal, monitoring and occasional checks that forms and links still work. The amount of work is smaller, but someone should be responsible.
What if I want to cancel the care plan?
Check the minimum term and what you'll receive when you leave — files, access, domain — before you sign. Ownership questions are much easier to settle before there's a dispute.
Next step
See a site built around your real details.
Look at sample layouts (fictional previews, not client work), read published website pricing, or ask for a free concept preview.
Already happy with your site? Website Maintenance covers monitoring, a monthly form test, backups and edits.