What booking automation covers
| Moment | What happens |
|---|---|
| Booked | The customer gets a confirmation with the date, time, timezone, address or meeting link, and how to change it. |
| Before the appointment | A reminder at the timing you agree, such as the day before. |
| Rescheduled | The old reminder is cancelled and a new confirmation goes out, so customers don't get mixed messages. |
| Cancelled | A clear cancellation message, and your team is told so the slot can be reused. |
| Exceptions | Anything unusual, like a missing phone number or a failed message, goes to a named person. |
Read booking confirmations and reminders for what good messages include.
Rules we agree with you first
- Your booking tool. Which tool you use and whether it supports the connection we need. We confirm feasibility before promising a date.
- Timing. When reminders go out, and what happens for bookings made at short notice.
- Timezones. Whose timezone each message uses, especially for remote appointments. See reschedules, cancellations and timezones.
- Wording. You approve every customer message before it is switched on.
- Ownership. Who handles replies, no-shows and exceptions.
Email, text and consent
Email confirmations need a properly set up sending domain, or they may land in spam. See why automated emails go to spam.
Text reminders need the customer's consent and a messaging provider set up for business texting, which can involve registration and extra costs. We scope that separately and don't switch it on until it's in place. See SMS reminder consent basics and transactional vs marketing messages.
What it doesn't do
- It doesn't replace your judgement about who to book or when.
- It doesn't guarantee that customers turn up.
- Our optional AI call answering doesn't book appointments. It takes down the caller's details for your team, and booking messages are a separate workflow.
No online booking yet? Start with adding online booking to your website.
How it's priced
By a custom quote after we review how bookings work today. The quote sets out the scope, deliverables and dependencies. Booking tool plans, texting charges or ongoing care are listed separately for your approval.
Questions
Can you work with the booking tool I already use?
Often, if it offers a supported API, webhook or approved connector. We check that during the workflow review and confirm before promising the integration.
Can reminders go out by text message?
Yes, when the customer has agreed to receive texts and a business texting provider is set up, which can involve registration and extra costs. We scope text reminders separately from email.
What happens when a customer reschedules?
The workflow cancels the old reminder and sends a new confirmation, so the customer only has the current time. We test that case before launch.
Does the AI receptionist book appointments?
No. It takes down the caller's details and requests for your team, who follow up and confirm the job. Booking confirmations and reminders are a separately scoped workflow.
How much does booking automation cost?
It is priced by custom quote after a workflow review. Any booking tool, texting or ongoing care costs are shown separately before you approve the work.
Next step
Make every booking clear for the customer.
Tell us which booking tool you use, how reminders work today and where things go wrong.
Not sure where to start? Try the Business Auditor, call sales on +1 (469) 941-4108 or email sales@mendrev.com.