HVAC answering service for Dallas–Fort Worth
After-hours HVAC call answering for Dallas–Fort Worth.
It's 9 PM in July and a homeowner's AC is out. They call you. If nobody picks up, they usually don't wait for a callback. They call the next company on Google. MendRev picks up the calls you can't take, at night, on weekends and when the line is busy. It takes the details so your team can call back.
$297 for a 30-day pilot of the Pro plan, setup included. You'll be live within 10 business days.
Answering service, or AI receptionist?
When you search for an HVAC answering service, you'll find two kinds. Some are call centers with people on the phones. Others are AI. MendRev is the second kind. It's an AI receptionist built on xAI's Grok Voice Agent. I'd rather you know that before we talk.
Voicemail
The caller hears a beep. A homeowner with no AC usually doesn't leave a message and wait. They try the next number.
A live answering service
People in a call center answer with a script. Providers charge in different ways, so ask how calls and minutes are billed before you sign.
MendRev
An AI receptionist set up with your HVAC call script. It picks up the calls you forward, takes the details and passes them to your team.
Not sure an AI would work for your customers? Ask me for a 2-minute demo call and tell me straight. Or read AI receptionist or answering service: which fits your HVAC shop?
Which calls it picks up
You choose which calls go to MendRev: after-hours call answering only, or overflow calls too. Your main number stays the same.
After hours
Nights and weekends, when the office is closed and nobody is by the phone.
Overflow
Busy days, when every tech is on a job and the office is slammed. MendRev picks up the calls nobody can get to.
Peak season
The first hot week in summer and the first cold snap in winter, when the phone rings more than your team can answer.
What your team gets from each call
- The caller's name and callback number
- The service address
- What's wrong, in the caller's words
- How urgent the caller says it is
- The service request and their preferred time
We'll set up how call details reach you during onboarding. Your team calls back and books the job.
Gas and CO calls
For a gas smell or a carbon monoxide alarm, it tells the caller to leave the home and, from outside, call 911 (and the gas company for a gas smell).
It doesn't dispatch techs. Your team decides what happens next.
What it doesn't do
Straight answers, so there are no surprises later.
It doesn't book jobs
It takes the service request and preferred time. Your team confirms the slot.
It doesn't dispatch techs
It notes how urgent the call sounds. Who goes out, and when, is your call.
It isn't a person
It's AI. Listen to a demo call before you decide whether that's right for your customers.
How setup works
We set it up for you
We write your HVAC call script and knowledge base (service area, hours, fees, what counts as urgent), set up a phone number and routing, and run test calls with you.
Forward the calls you can't take
Send after-hours and overflow calls to your MendRev number using call forwarding. Customers keep calling the number they know.
Your team calls back
It takes down who called, where, what's wrong and how urgent it sounds. Your team calls back and books the job.
You'll be live within 10 business days.
Built around how DFW HVAC shops work
I'm building MendRev for residential HVAC contractors in Dallas–Fort Worth. Your script is written around your shop: your service area, hours, fees and what counts as urgent.
Whether your trucks run out of Fort Worth, Arlington, Plano or Denton, setup is the same. We test it with you before it goes live.
What it costs
30-day pilot: $297
$297 for the first 30 days of MendRev Pro, with up to 500 connected minutes, setup included. Unless you cancel before day 30, it continues as Pro at $497/month with 700 minutes/month included; the $497 setup fee is waived.
Monthly plans
- Starter: $297/month, 300 minutes/month included.
- Pro: $497/month, 700 minutes/month included.
- Elite: $997/month, 1,500 minutes/month included, up to 3 numbers/locations.
Plus a $497 one-time setup fee. Minutes above your allowance are $0.65 per connected minute. Month-to-month, no minimum term.
What's one repair worth to you? Do the math with your own numbers, or see full pricing. Comparing providers? See what drives the cost of an HVAC answering service.
Questions owners ask
Is MendRev an answering service?
It does the job of one for the calls you can't take: it picks up and takes the details for your team. But nobody sits in a call center. MendRev is an AI receptionist built on xAI's Grok Voice Agent.
Is it a real person?
No. It's an AI receptionist. Ask me for a 2-minute demo call and tell me straight whether it would work for your customers.
Can I send it only my after-hours calls?
Yes. You forward the calls you can't take (after hours, or when the line is busy) to your MendRev number. Your customers keep calling the number they already know.
Will it work with my phone system?
MendRev works through call forwarding, so your line needs to be able to forward calls to another number. We check how your calls are set up on the onboarding call. Some carriers charge for forwarding, so check with yours.
How do I get the call details?
We'll set up how call details reach you during onboarding. For each call, it takes down the caller's name, callback number, address, the problem and how urgent it sounded. Your team calls back and books the job.
What does it do with an emergency?
For a gas smell or a carbon monoxide alarm, it tells the caller to leave the home and, from outside, call 911 (and the gas company for a gas smell). For other calls, it notes what's wrong and how urgent the caller says it is. It doesn't dispatch techs. Your team decides what happens next.
How long does setup take?
You'll be live within 10 business days. We build your script and knowledge base with you and run test calls before anything goes live.
Is there a contract?
Monthly plans have no minimum term. Cancel anytime and it ends at the close of your billing period. Details are in the terms and refund policy.
Book a call, or hear a demo first
Tell me when your calls get missed most. I'll show you how MendRev would handle them. If it's not a fit, tell me and I'll leave you alone.
AI receptionist built on xAI's Grok Voice Agent.